By using our online platforms “www.rppoojaghar.com” (hereinafter RP PoojaGhar), you agree:
1.That you are a competent user who is eligible to enter into the contract as per the Indian Contract Act.
2.That you are not specifically forbidden under any law of the land to make such transactions on RP PoojaGhar.
3.That in case of any dispute, it is only the Courts located within the territory of New Delhi shall have the appropriate jurisdiction to try and decide the matter. It is further specifically stated that no other Courts of the Republic of India, including the Courts of Jammu and Kashmir, shall have the jurisdiction to try and decide the matter except for the Courts located within the territory of New Delhi.
4.That the customer is using secured internet connection and a device which is free from any malware or viruses.
5.That the customer is not using any illegal or unauthorised VPN server or any other technology which is not permissible to use under the law of the land.
6.That in case we detect any such activity, omission or use of any such technology; RP PoojaGhar has every right and duty to not only cancel the transaction but also take necessary actions against such customer without prior intimation to the customer.
7.That you are not using anyone else’s login credentials or any other data including user name, email-id, password, financial details etc. without prior legal authorisation.
8.That it is the sole responsibility of the customer to provide the correct shipping address. In case, the customer provides wrong/insufficient address and the product gets delivered at the address provided by the customer which later turns out to be the wrong address, RP PoojaGhar shall not be responsible for any refunds, returns or any other support whatsoever.
9.That each substance, content, product and pictures utilized on www.rppoojaghar.com is property of RP PoojaGhar.
10.That while surfing the website and placing the order, it is the sole responsibility of the customer to fill in the correct details and place orders. Once the order has been placed and the transaction stands complete, RP PoojaGhar shall not be responsible for any wrongly filled information or data. However, the customer can contact the concerned officials of RP PoojaGhar through the given channel, nevertheless, it shall be the sole discretion of RP PoojaGhar to entertain such requests of the customer.
11.That RP PoojaGhar is not a subsidiary with sites that might be connected to RP PoojaGhar through hypertext and dissuades itself from any mishaps happening due to the acts and omissions of such sites.
12.That RP PoojaGhar has no control over and is not in-charge of the substance on any connected site. The connected destinations are for user convenience only and you access at your own risk.
13.That RP PoojaGhar only saves and stores the personal contact details of its customers for analytical purposes or any other purposes as stipulated in the foregoing policies. RP PoojaGhar specifically denies of having access to or storing any financial details (bank account number, card details etc.) of its customers.
14.That you shall not post, replicate, download, transfer, transmit, retransmit, circulate, redistribute, produce, republish, recompile, dismantle or make any adjustment or commercial abuse of any exclusive material made accessible through rppoojaghar.com.
15.That in case of any dissatisfaction towards the services and/or products of RP PoojaGhar, the customer shall first approach to the concerned Person of RP PoojaGhar.com to resolve the issue. We are committed to serve our customers in the best possible way and will try to resolve as soon as possible.
16.That the customer shall solely be responsible for any mishaps while operating this website and shall not held liable to RP PoojaGhar or any of its affiliates for any data leak or transactional hazards.
17.That you have read and understood these terms and conditions before moving further and placing order at RP PoojaGhar.
We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
1.Collection of Information
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Wherever possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".
If you choose to buy on the Website, we collect information about your buying behaviour.
If you transact with us, we only collect the basic information, such as a billing address, your login id, email id, contact number etc. We DO NOT collect or store your confidential information like credit / debit card number, credit / debit card expiration date and/ or other payment instrument details, tracking information from cheques or money orders. Such information is either stored in the device that you had used to make the transaction or with the payment gateway. We do not have any access or control over such information being stored on either your device or on the server of the payment gateway.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information as a specific file in your name.
We collect personally identifiable information (email address, name, phone number etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests which again is at your option to unsubscribe for such communications.
2.Sharing of personal information
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
3.Use of Demographic / Profile Data / Your Information
We use personal information to provide the specific services at the request of the customers. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
4.Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about you. RP PoojaGhar is not responsible for the privacy practices or the content of those linked websites.
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines to protect it against any unauthorized access. It is RP PoojaGhar commitment to ensure that there are appropriate operational, physical, electronic, procedural and technical safeguards against any unauthorized access or breach of data security to avoid any loss or damage to the owners of confidential information. Some of the salient features of information security system are as under:
(a) Use of firewalls, encryption and data leakage prevention technologies to protect information;
(b) Audit of all vendors and service providers and execution of non-disclosure agreements before
availing their services;
(c) Continuous monitoring of RP PoojaGhar physical and technical environment for vulnerabilities and potential intrusions and implementation of controls to identify and address any concern related to protection of data.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
If you want to remove your contact information from all RP PoojaGhar lists and newsletters, please email us at [email protected]
7.Advertisements on RP PoojaGhar
We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Harsh Chhabra
New Delhi, India-110030
Phone: +91 -9654159291
Email: [email protected]
Time: Monday - Saturday (9:00 - 18:00)
RETURNS AND REFUNDS
We only entertain the requests for replacement, return or refund only if the request is raised within 2 calendar days of receiving the product. The customers can also raise the request for return or refund even before the product is delivered. In other words, we SHALL NOT entertain any requests for replacement, return or refund after 2 calendar days from the date of delivery of the product.
Before making any request for replacement or return kindly note that we shall process the request for replacement or return only under following circumstances:
1.If the supplied product has a manufacturing defect.
2.The product supplied is different from the product ordered.
3.The product supplied must not have been used or worn out.
4.The customer must return it in the same original packing in which it was received. Needless to mention that the original packing must not have been broken or soiled.
5.The customer must supply the proof of purchase or receipt of the product.
6.Products under warranty (if eligible).
Nevertheless, the customers shall not be eligible for return or replacement/exchange under following circumstances:
1.Items that are specified as “non-refundable” will not be returned/refunded at any cost.
2.The product must be non-consumable in nature, i.e., any item which is consumable in nature like incense sticks, turmeric etc. can neither be replaced nor returned/exchanged under any circumstance.
3.Bulky items like statues, paintings, temple or pooja mandir.
4.Customisation or customised pooja boxes and items.
Process of Returns and Refunds:
1.At the time of making a request for refund, the customer shall share a receipt or proof of purchase along with the image of the product (in case of broken or different product received).
2.Only the amount equivalent to the value of the product returned shall be refunded and not the entire value of the purchase. For e.g.: Mr. H purchased 2 pieces of commodity ‘C’ worth Rs. 100/- each and 1 piece of commodity ‘P’ worth Rs. 200/-. Additional Delivery Charges and Tax paid by Mr. H is Rs.100/-. Therefore the total invoiced value shall be Rs.100 + Rs.100 (for ‘C’) + Rs.200 (For ‘P’) + Rs.100(Delivery charges) = Rs.500/. Now Mr. H wants to return 1 piece of commodity ‘C’. So Mr. H shall be eligible for refund of only Rs.100/- only.
3.Transportation cost for return shall be borne by the customer.
4.The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for refund.
5.Once the returned item is received and inspected, we shall notify the customer through email that we have received your returned item(s). We shall also notify you of the approval or rejection of your refund through email.
6.In case of electronic payment through any mode, once your returned request is approved, we shall process the refund electronically. A credit will automatically be applied to your method of payment, within 7-21 business days (check with your bank)
7.In case of COD mode of payment, we shall issue you store credit for the amount that can be redeemed while shopping at our website.
8.To summarize the process of refunds, firstly, upon receiving the product for return, within 7 business days, we shall intimate the customer regarding acceptance or denial of the refund request. Once the request has been approved, the refund process shall be initiated and will complete within next 15 days. In simple words, the entire refund process shall complete within 21 days from the date of receiving the product at the premises of RP PoojaGhar.
9.For any query or delay in refund process, please contact us on at [email protected]
1.RP PoojaGhar shall replace/exchange the products only if the product received has manufacturing defect. The products shall not be replaced or exchanged for any other reasons as specified. If the customer is desirous of getting his product exchanged, he shall contact us at [email protected]
2.RP PoojaGhar shall entertain the requests for exchange only if the same has been raised within 2 working days from the date of delivery of the product.
3.At the time of making a request for exchange, the customer shall share a receipt or proof of purchase along with the image of the product (in case of broken or different product received).
4.Only the particular product with manufacturing defect shall be exchanged and not the entire lot.
5.Transportation cost for sending the product to the office of the vendor shall be borne by the customer.
6.The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for exchange.
7.Once the returned item is received and inspected, we shall send you an email to notify that we have received your item(s). We shall also notify you of the approval or rejection of your exchange request through email.
8.To summarize the process of exchange, firstly, upon receiving the item for exchange, within 2 business days, we shall intimate the customer regarding acceptance or denial of the exchange request. Once the request has been approved, the exchange process shall be initiated and will complete within next 15 days. In simple words, the entire process shall complete within 21 days from the date of receiving the product at the premises of RP PoojaGhar.
9.For any query or delay in the process, please contact us on at [email protected]
DO YOU OFFER COD?
No, we offer online payment option.
HOW WILL I GET TO KNOW THAT MY ORDER IS SUCCESSFUL?
Once we get your order, you will receive an order confirmation email along with the timelines.
HOW DO YOU MAKE SURE THAT THE PRODUCTS REACH US SAFE?
Our mutilayered packaging keeps the item absolutely safe.
CAN I TRUST YOUR PAYMENT GATEWAY?
Absolutely, our payment gateway is extremely safe. We ensure complete privacy of customer's details.
WHAT IS YOUR RETURN POLICY?
We believe in making your experience wonderful every time, hence, if you are not happy with any of our products you can return it without hassle as we offer a 2 days hassle-free return
WHAT IS YOUR DELIVERY TIME?
Products in Delhi NCR are delivered in 2-3 working days whereas, products outside Delhi are delivered in 4-6 working days.
WHOM SHOULD I TALK TO IF I HAVE A CONCERN?
Feel free to reach us at [email protected] & we'll be more than happy to assist you.